Responsible Gaming

All forms of gambling carry an inherent risk of financial loss. No outcome is ever guaranteed, and no strategy eliminates that risk entirely.

Players on Thrill are encouraged to approach betting as a form of entertainment, not as a source of income. Setting clear personal boundaries before you play helps protect both your finances and your emotional well-being.

The following principles form the foundation of responsible play:

• Set a fixed budget before each session and do not exceed it;
• Treat any losses as the cost of entertainment, not as debts to recover;
• Keep your gambling activity separate from essential financial obligations;
• Take regular breaks to maintain a clear perspective;
• Never chase losses by increasing your stakes;
• Keep track of the time and money you spend on gambling;
• Play for enjoyment, with full awareness of the risks involved.

Problem gambling can develop gradually, and many players do not notice the warning signs until the habit becomes difficult to control. Being aware of these indicators is an important step toward seeking timely support.

The following are common signs that gambling may be causing harm:

• Spending more money on betting than originally intended;
• Feeling restless or irritable when attempting to reduce or stop gambling;
• Returning to gambling repeatedly in an attempt to recover previous losses;
• Lying to family members or close contacts about your gambling activity;
• Using gambling as a way to cope with stress, anxiety, or emotional difficulties;
• Neglecting work, studies, or personal responsibilities due to time spent gambling;
• Borrowing money or selling possessions to fund gambling;
• Failed attempts to control, reduce, or stop gambling;
• Losing interest in hobbies or social activities that were previously enjoyable;
• Continuing to gamble despite being aware of the negative consequences.

Gambling addiction is a serious condition that can affect financial stability, personal relationships, and mental health. If you identify with several of the signs listed above, professional support is strongly advised.

Addressing a gambling problem is possible with the right approach and access to practical tools. Thrill provides several options to help users take control of their behaviour before it escalates.

The following steps are recommended for anyone concerned about their betting habits:

• Use the deposit limit feature available on the platform to cap daily, weekly, or monthly spending;
• Activate session time limits to prevent prolonged gambling without breaks;
• Request a cooling-off period to temporarily suspend your account and pause all activity;
• Use the self-exclusion tool to close your account for a set duration if self-control has become difficult;
• Speak openly with a trusted person about your gambling habits;
• Avoid gambling under the influence of alcohol or when experiencing emotional distress;
• Delete saved payment details to create an additional barrier before depositing;
• Seek professional counselling through a licensed therapist or addiction specialist;
• Contact support organisations in India that specialise in gambling-related harm;
• Review your gambling history regularly to identify patterns in your behaviour.

Several organisations in India and internationally provide free, confidential support to individuals affected by gambling addiction. Reaching out to these services is a positive and constructive step.

The following resources are available to players seeking assistance:

• iCall — a psychological counselling service operated by the Tata Institute of Social Sciences (TISS), offering support for behavioural and emotional concerns: https://icallhelpline.org;
• Vandrevala Foundation Helpline — a 24-hour mental health helpline available across India: https://www.vandrevalafoundation.com;
• Gamblers Anonymous India — a peer support community for individuals dealing with compulsive gambling habits: https://www.gamblersanonymous.org;
• National Mental Health Helpline (Kiran) — a free government helpline available in multiple Indian languages, accessible by calling 1800-599-0019;
• BeGambleAware — an international organisation offering guidance, self-assessment tools, and referrals to professional support services: https://www.begambleaware.org;
• GamCare — provides information, support, and free counselling for those affected by gambling-related harm: https://www.gamcare.org.uk.

Any player experiencing difficulties related to gambling habits can contact the Thrill support team at any time for assistance and guidance. The team is equipped to help users access the platform’s responsible gaming tools promptly.

The following contact methods are available:

• Live Chat — available directly on the Thrill website for immediate assistance;
• Email Support — users can write to the support team for non-urgent queries related to account controls or self-exclusion;
• Help Centre — a dedicated section on the platform covering responsible gaming policies, tool instructions, and self-assessment guidance.